Where's my order?
As soon as your order ships, we'll send you a shipping confirmation email with a tracking link. Click the link to see exactly where your parcel is.
Can't find the email?
- Check your spam or promotions folder for an email from HeatLoop.
- Log in to your account to see your orders and their status.
- Remember that orders take 1–2 working days to process before they ship.
Still need help?
Email heatloopsss@gmail.com with your order number and we'll update you within 24–48 hours.